FAQ

Effective date: August 28, 2026.

These answers summarize the most common ordering and service questions.

What if my order is damaged or incorrect?

Contact us with the order number and details. We pay return shipping for damaged, defective, incorrect, or incomplete items and will arrange the appropriate remedy.

How are refunds issued?

Approved refunds go to the original payment method and are processed within 10 business days.

Can I cancel an order?

You can request cancellation before shipment. After shipment, the order is handled under the Refund Policy.

What payment methods are accepted?

We accept supported Credit/Debit Card payments, including Visa, Mastercard, Maestro, American Express, JCB, Diners Club, and Discover. Checkout is in USD.

Where do you ship?

We currently ship only within the United States, and every United States order ships free.

How long does delivery take?

Order processing takes 1–2 business days. Carrier transit is expected to take 4–6 business days after processing.

Will I receive tracking?

Yes. Tracking information is provided when the order ships.

Can I return or exchange an item?

Yes. You may request a return or exchange for any reason within 30 days after delivery. We provide a free return label, pay the return shipping, and do not charge a restocking fee.

Contact and support

Email: ismanst000@gmail.com
Phone: (251) 510-4709
Physical and mailing address: 2032 S 4th St, Springfield, IL, 62703, United States
Customer service hours: Monday to Friday, 9:00 AM–5:00 PM.